Damage/Defective/Wrong Supply of Product

Customer is advised to check the ordered products and quantity in the invoice, before accepting the package from the logistics service provider/courier.

In case of any discrepancy found, or damage to packet is noticed, please leave a suitable remark on receipt to logistics service provider/courier for accepting the delivery of the products.

In case the product is with a manufacturing defect or a wrong product has been received, kindly contact/email at info@confidance.shop within 48 Hours of receiving the products. Your email should contain comprehensive details along with images of the defects/complaints of the product delivered to you.

Your purchase is eligible for return or exchange only if it meets the following conditions:

• An incorrect product has been delivered to you i.e. the product does not match the item in the order confirmation email.
• If the product you receive has a genuine quality/manufacturing defect.

If your purchase meets our return criteria stated above, please contact our care team within 48 hours of delivery with the following information:

– Order number
– Delivery address
– Specify the reason for return and in case of a defective or incorrect product, please send us an image of the item

Our Quality Check team will verify the manufacturing defects, after that our customer service team will email or contact you for the necessary action.

The product must be received within 10 days from the date of dispatch. Please ensure that the product you return is unused, unworn and the original tags are intact.

Incorrect/Incomplete Shipping Address

We are unable to offer refunds if we’ve been given an incorrect or incomplete shipping address, or if there are three failed delivery attempts by our shipping agency and/or the package is refused by the recipient.

Colours

We have made every effort to display the colours of our products that appear on the website as accurately as possible. However, as computer monitors, tablets and mobile devices vary, we cannot guarentee that your monitor’s display of a colour will be completely accurate.

Non-Returnable and Non-Refundable Products

• Custom made orders.
• Products purchased from SALE section.
• Altered products as per client specifications.